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Customer Service

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If you have any questions regarding Buddy Franklin Authentic merchandise or apparel, please drop us a line at


Please be careful when choosing your product to purchase. We only offer refunds and exchanges on faulty items. Please refer to our terms and conditions for more information.


Once you have placed your order and purchased it, you cannot change or cancel it.

Your order will be processed as soon as possible and may take up to 10-14 business days for you to receive it. We use Sendle, a premium small parcel delivery service, to ship all of our orders. Your product will be sent with a tracking number and door-door delivery, your tracking number will be emailed to you once your order has been collected for shipment.

We ship Australia wide. We selectively provide gift cards through special promotions however these are not available all year round. All our pricing is displayed in AUD, Australian Dollar.

Shipping is a flat rate of $10 AUD for deliveries Australian wide and $30 AUD for International shipping.


Please refer to our sizing charts when ordering your size.